Mike has his own unique style. He draws on more than 27 years experience. He has worked most positions in the service industry and feels at home in more major cities than most people.
Stinne has joined us as of this month - She is Mike’s PA - that means she has the ardous task of keeping track of Mike as well as all the stuff that goes with ‘the show’. Stinne is also your first stop if you need to check out dates for future interventions or need to make appointments with Mike one way or the other.
What a day - 45 managers from TIVOLI got their heads down and went to work in action learning teams on this years sales and service training.
This year we tried a different approach - no top down lecture from senior management but action learning teams that set their own targets and decided on their own methods:” what would work best with my team.” Each department ended up with a step by step action plan for getting their team ready for the coming season - and the final plan was duly signed of by top managment when the day was over. Good fun - good learning.
I was impressed!
See more photos here
A few people have asked me: “who did your new website?” - so here you go - meet my webdesigner.
His name is John Ford and this is his website : Aldenta
For a while I have been advocating that the next big thing to follow the ‘experience economy‘ is going to be the ‘Co-creation Economy’. Consumers (or guest) will increasingly want to be part of the action, not just entertained or served. This has lead to invative ideas such as ‘roast your own marchmallow’, stir your own chocolate or do-it-your self meals. L’Atelier des Chefs being one of the most successful yet
But here is a new take on this concept of co creation - design your own rollercoaster ride’. The Lego amusement park has installed a Robocoaster:
“The Robocoaster is the first robot in the world to be approved for carrying human passengers. In its gondola there is space for two seated persons. For this test of courage, the passengers can choose from a wide range of ride profiles and speeds, varying from gentle to extreme. Naturally, the robots can only take up their work as amusement park rides after passing all of the necessary safety inspections. First the vistor goes to a TFT screen linked to the Robocoasters. There he or she chooses from a large selection of symbolic LEGO bricks, each of which represents a particular motion sequence, in order to interactively create an individual, 90 second long program. A chip card with the selected sequence is then inserted into the controller of the corresponding Robocoaster before the ride begins.”
If my recent post on the new 4P’s of business caught your attention the othere day - here is another example of how this kind od thinking i spreading - Chris Nel from Tom Peters UK wrote:
” Far more powerful and enduring is to align people with a purpose beyond profit. A hope that their endeavours at work are meaningful in the big scheme of things. It’s not as if we are short of opportunities to make positive changes to our world, is it!”
Read the whole post here