Navigating the Perfect Storm
We are co-hosting this event together with Toke Paludan Moeller, Interchange
There will be no transfer of ‘wisdom’ from experts to you the participants. Instead we will explore the unknown together – in a structure guided by experienced facilitators – at the end of the three-day session you will have a much better idea what you as a leader need to go home and do to manage the changes that are taking place. Changes that are going to challenge your current way of doing business.
If you have not signed up already now is the time – more information here
Sorry, but this post is not available in English
Sorry, but this post is not available in English
If you could rent this for the same price with friendly service….
From the Financial Times this weekend:
“On a trip to Italy last July, I stayed at a hotel in Tuscany called Castello del Nero. Opened in 2006, it has featured in many best hotel lists around the world. I was visiting with my family (as a journalist on a complimentary stay) and was dumbfounded. Slow, forgetful service combined with unsatisfactory food left me wondering how the industry had reached a point whereby it could charge €500 a night for a hotel that was sub-standard – aside from the excellent spa. I was told some of the lapses were because of a departing chef. The trouble is, with the luxury hotel industry entering difficult times, there will be few opportunities for such excuses.
Next year will probably see a tough, consumer-led reappraisal of the market. Interestingly, early signs of this shakedown can be seen in the generally robust market for private villa rentals”
Read the full article here
Is the question Seth Godin asks on his blog – it reminds me of a quote i once read from the HR people at South West Airlines: ” It is not technical skills we are looking for it is nice people. We can train people to do anything technical, but we can’t make them nice” .
When I conduct training’s for front line staff I ask them what in your opinion is a wow experience and when did you last have one. Invariable the same happens no matter what group I do this with: a) out of 25 – 30 people only 3-5 have had a wow service experience.
b) when I then ask them to describe in detail what is was, 9 times out of 10 the best experience always have to do with some one who was exceptionally nice – never ever do people mention the chandeliers in the reception area, the 6-foot flat screens in their room or any of the other features that are listed in a hotel brochure – always we come back to nice – my conclusion on this is: wow – what an opportunity, obviously very few people do it and it costs virtually nothing to implement – A huge opportunity indeed as Seth Godin says. I could not agree more.
Read the post here
