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	<title>Mike Hohnen &#187; Training &amp; Development</title>
	<atom:link href="http://www.mikehohnen.com/category/training-development/feed" rel="self" type="application/rss+xml" />
	<link>http://www.mikehohnen.com</link>
	<description>Service industry training &#38; development, event facilitation, urban safaris, keynote presentations, and coaching.</description>
	<pubDate>Sat, 03 Jan 2009 12:42:50 +0000</pubDate>
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			<item>
		<title>Need your personal development to speed up?</title>
		<link>http://www.mikehohnen.com/2008/12/16/need-your-personal-development-to-speed-up/</link>
		<comments>http://www.mikehohnen.com/2008/12/16/need-your-personal-development-to-speed-up/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 04:33:32 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[GROW]]></category>

		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/?p=729</guid>
		<description><![CDATA[Most of the management training and leadership development that you can find today is focused on “right hand” path – teaching objective, empirical and behavioural ways of knowing. But from an integral perspective developing leaders capable of operating beyond the conventional action logics must also include the left hand path, the interior “I” of the [...]]]></description>
			<content:encoded><![CDATA[<p>Most of the management training and leadership development that you can find today is focused on “right hand” path – teaching objective, empirical and behavioural ways of knowing. But from an integral perspective developing leaders capable of operating beyond the conventional action logics must also include the left hand path, the interior “I” of the upper left quadrant and the intersubjective “we” space of the lower left quadrant. Developing post conventioal stage capacities start with awareness of interior as well as exterior realities.</p>
<p>Imagine 6-page PDFs and 20-minute MP3s with the &#8220;Big Ideas&#8221; of great books distilled for immediate consumption and application to your life!</p>
<p>Sound to good to be true? </p>
<p>It&#8217;s not. Take a look at this amazing offer from <a href="http://philosophersnotes.com/freebies/mikehohnen">philosophersnotes</a></p>
<p>&#8220;A truly good book teaches me better than to read it. I must soon lay it down and commence living on its hint. What I began by reading, I must finish by acting.&#8221; ~ Henry David Thoreau</p>
<p>A quote that is very much in tune with  <a href="http://www.mikehohnen.com/action-learning/">what we do</a></p>
<p>Enjoy the reading</p>
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		<item>
		<title>How much extra for nice?</title>
		<link>http://www.mikehohnen.com/2008/09/23/how-much-extra-for-nice/</link>
		<comments>http://www.mikehohnen.com/2008/09/23/how-much-extra-for-nice/#comments</comments>
		<pubDate>Tue, 23 Sep 2008 16:49:41 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Foodservice]]></category>

		<category><![CDATA[Hotel]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/?p=688</guid>
		<description><![CDATA[Is the question Seth Godin asks on his blog - it  reminds me of a quote i once read from the HR  people at South West Airlines: &#8221; It is not technical skills we are looking for it is nice people. We can train people to do anything technical, but we can’t make [...]]]></description>
			<content:encoded><![CDATA[<p>Is the question <a href="http://sethgodin.typepad.com/seths_blog/2008/09/how-much-extra.html">Seth Godin asks on his blog</a> - it  reminds me of a quote i once read from the HR  people at South West Airlines: &#8221; It is not technical skills we are looking for it is nice people. We can train people to do anything technical, but we can’t make them nice&#8221; .<br />
When I conduct training&#8217;s for front line staff I ask them what in your opinion is a wow experience  and when did you last have one.  Invariable  the same happens no matter what group I do this with: a) out of 25 - 30 people only 3-5 have had a wow service experience.<br />
b) when I then ask them to describe in detail what is was, 9 times out of 10 the best experience always have to do with some one who was exceptionally nice - never ever do people mention the chandeliers in the reception area, the 6-foot flat screens in their room or any of the other features that are listed in a hotel brochure - always we come back to nice - my conclusion on this is: wow - what an opportunity, obviously very few people do it and it costs virtually nothing to implement - A huge opportunity indeed as Seth Godin says. I could not agree more.</p>
<p> Read the post <a href="http://sethgodin.typepad.com/seths_blog/2008/09/how-much-extra.html">here</a></p>
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		<title>Autumn plans  </title>
		<link>http://www.mikehohnen.com/2008/08/22/autumn-plans/</link>
		<comments>http://www.mikehohnen.com/2008/08/22/autumn-plans/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 09:18:23 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Foodservice]]></category>

		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/?p=678</guid>
		<description><![CDATA[We have begun a new season, and we have already had very educational experiences and met some quite interesting people. By the looks of it we also have some very interesting months ahead of us. 
Leadership in the computer industry – a different perspective
It was fun reuniting with the management team from Zepto Computers – [...]]]></description>
			<content:encoded><![CDATA[<p>We have begun a new season, and we have already had very educational experiences and met some quite interesting people. By the looks of it we also have some very interesting months ahead of us. </p>
<p><strong>Leadership in the computer industry – a different perspective</strong><br />
It was fun reuniting with the management team from <a href="http://www.zepto.com/country/default.aspx">Zepto Computers</a> – they did a GROW Leadership programme during 2007/08, and I had been looking very much forward to seeing them all again for a recap and brush up. Working with a group of leaders in the computer industry is a challenging job because of the special nature of their personalities – different from the type in hospitality. But they have definitely begun to develop a deeper understanding of how their interactions have an influence on each other.</p>
<p><strong>Focus on the customer – creating lasting value</strong><br />
We have now kicked-off the 3rd module of our Service Management Diploma cohort. They spent the spring semester working on how to create value in a service organisation – this autumn we keep our focus on the customer. How do we go beyond satisfaction and create real lasting loyalty. That is the big question and we will be looking for some answers <a href="http://www.loyaltyrules.com/loyaltyrules/effect_overview.html">here</a>.</p>
<p>If you missed our Feb 08 posting on how they got a grip on strategy take a look at <a href="http://www.mikehohnen.com/2008/02/10/focus-on-strategy/">this.</a></p>
<p><strong>Growing talent  the action learning way</strong><br />
We are in the process of designing a talent development programme – all action learning based and all very secret. The customer is one of Denmark’s leading companies, and it’s growing rapidly – partly due to their ability to constantly explore new ideas and ways of learning and we are  proud to be contribute to their process.</p>
<p><strong>Conference in Munich </strong><br />
In Munich on 1st of October 2008 I am giving at presentation at the<a href="http://iaapaeas.expoplanner.com/sessions_wednesday.asp"> Euro Attractions Show</a> (EAS). The topic will be: &#8220;An enlightening and stimulating exploration of how to create and maintain outstanding service in your organisation&#8221;. If you are attending the conference or the show drop me a note.</p>
<p><strong>Be prepared to integrate Integral Theory in your future plans<br />
</strong>This autumn I have decided to study some more Integral Theory and how we can apply that practically to <a href="http://www.youtube.com/watch?v=3-C6AjHpvOg">management and leadership</a>. Exciting workshops will be held in october in Boulder CO in the US. You can learn more about the event <a href="http://www.integralleadershipinaction.com/program.html">here</a>.<br />
Integral Theory is definitely not mainstream thinking – yet – but we are going to see much more of this in the coming years. Here is a<a href="http://neumann.hec.ca/cme/texte_ssi/media_multimedia/article_presse/kosmos.pdf"> taste of what integral leadership </a>is about. My favoured integral leader is Fred Kofman take a look for your self:</p>
<p><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/jEMSGTHqoSs&#038;hl=en&#038;fs=1"></param><param name="allowFullScreen" value="true"></param><embed src="http://www.youtube.com/v/jEMSGTHqoSs&#038;hl=en&#038;fs=1" type="application/x-shockwave-flash" allowfullscreen="true" width="425" height="344"></embed></object></p>
<p><strong>The latest trends – we’re off to Shanghai</strong><br />
Come November and we are off again on one of our more exotic Urban Safaris – this year we are taking 12 hotel GM&#8217;s to Shanghai to explore the latest hospitality developments. We are staying at the spanking new Renaissance and have 4 full days to explore the city.</p>
<p><a href="http://www.flickr.com/photos/grow/1490502357/" title="IMG_0011.JPG by mhohnen, on Flickr"><img src="http://farm3.static.flickr.com/2374/1490502357_d08c3cbc48.jpg" width="500" height="375" alt="IMG_0011.JPG" /></a></p>
<p><strong>No new trends force us to improve the existing trends</strong><br />
Once we get Back to Europe I head of for Manchester and will be presenting &#8220;No New Trends&#8221; at the <a href="http://www.dewberryredpoint.co.uk/dr/html/conferences-fooddev.html">FOOD DEVELOPMENT ASSOCIATION CONFERENCE &#038; EXHIBITION</a> on November 11th 2008. I will present my view of what I see as a flourishing creativity – the many new solutions to the well known mega trends such as individuality, health, ecology, industrialisation and automation. We see creative ideas expressed in meal shops, fast casual, co-creation, DIY-Food, minimalist buffets etc.</p>
<p><strong>Wrapping up the season – from south to north and back again</strong><br />
End of November I have an Action Learning facilitation job in Athens, and the last stop for 2008 before I go hibernate in Marseille will be a workshop on Service Profit Chain in Helsinki.</p>
<p>So that&#8217;s the game plan – as I mentioned if this offers possibilities for a link up with some of you then please let me know.</p>
<p>Mike</p>
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		<title></title>
		<link>http://www.mikehohnen.com/2007/12/19/diplomleder-afslutning-modul-i/</link>
		<comments>http://www.mikehohnen.com/2007/12/19/diplomleder-afslutning-modul-i/#comments</comments>
		<pubDate>Wed, 19 Dec 2007 16:51:28 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Dansk Only]]></category>

		<category><![CDATA[GROW]]></category>

		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/12/19/diplomleder-afslutning-modul-i/</guid>
		<description><![CDATA[Sorry, but this post is not available in English
]]></description>
			<content:encoded><![CDATA[<p>Sorry, but this post is not available in English</p>
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		<title>Workshop for our Service Management students</title>
		<link>http://www.mikehohnen.com/2007/11/09/halvvejsm%c3%b8de-med-diplomlederen/</link>
		<comments>http://www.mikehohnen.com/2007/11/09/halvvejsm%c3%b8de-med-diplomlederen/#comments</comments>
		<pubDate>Fri, 09 Nov 2007 01:59:46 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[GROW]]></category>

		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/11/09/halvvejsm%c3%b8de-med-diplomlederen/</guid>
		<description><![CDATA[
Our group of 18 mangers studying for  the Service Management Diploma met for their second workshop last week. 
They are now halfway through the first module and preparing for their final assignment for this module. 
Next year we shall  be looking at module two: Grow Value.
We had asked each trio to prepare a [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/grow/1915525037/" title="Photo Sharing"><img src="http://farm3.static.flickr.com/2140/1915525037_33683b9445.jpg" width="500" height="375" alt="IMG_1827.JPG" /></a></p>
<p>Our group of 18 mangers studying for  the Service Management Diploma met for their second workshop last week. </p>
<p>They are now halfway through the first module and preparing for their final assignment for this module. </p>
<p>Next year we shall  be looking at module two: Grow Value.</p>
<p>We had asked each trio to prepare a presentation that would recapitulate one of the subjects that we had covered in our first workshop. This team decided to visualise the topic &#8216;Mindset&#8217; - each person  represents body, thought and  feelings respectively and as the H.C Andersen Fairytale was read out they each illustrated  these perspectives  - it was a show I shall not forget soon.  - Thank you !</p>
<p>Later in the day my colleague Lothar Friis challenged the teams on team work and problem solving - Lothar is a master at not only creating these seemingly unsolvable problems but also in converting the experience afterwards into meaningful learning.<br />
He did that using a &#8216;fishbowl&#8217; debrief of one team while the other team watched.<br />
We had a blast as you can see.</p>
<p><a href="http://www.flickr.com/photos/grow/1915520123/" title="Photo Sharing"><img src="http://farm3.static.flickr.com/2171/1915520123_d6f1cba9da.jpg" width="500" height="375" alt="IMG_1852.JPG" /></a></p>
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		<title>Learning by doing</title>
		<link>http://www.mikehohnen.com/2007/07/01/learning-by-doing/</link>
		<comments>http://www.mikehohnen.com/2007/07/01/learning-by-doing/#comments</comments>
		<pubDate>Sun, 01 Jul 2007 04:45:34 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/07/01/learning-by-doing/</guid>
		<description><![CDATA[This weekend I came across some writings by James Flaherty - author of Coaching: Evoking Excellence in Others
&#8220;&#8230; there is no knowing outside of doing: we didn’t learn to walk by someone explaining it to us; we had to practice driving to be able to do it; we learned algebra by working many problems; we [...]]]></description>
			<content:encoded><![CDATA[<p>This weekend I came across some writings by James Flaherty - author of Coaching: Evoking Excellence in Others</p>
<p>&#8220;&#8230; there is no knowing outside of doing: we didn’t learn to walk by someone explaining it to us; we had to practice driving to be able to do it; we learned algebra by working many problems; we can play the piano because we rehearsed for hours&#8221;</p>
<p>This is also the philosophy that is at the heart of the GROW: leadership program that we offer. If you would like to become a great manager/leader you will need to move from theory to application. You will need to do things and see what happens - no amount of books and reading will get you there - to really know you must first do.</p>
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		<title>Discovering Leadership In Groups</title>
		<link>http://www.mikehohnen.com/2007/06/15/discovering-leadership-in-groups/</link>
		<comments>http://www.mikehohnen.com/2007/06/15/discovering-leadership-in-groups/#comments</comments>
		<pubDate>Fri, 15 Jun 2007 14:23:55 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/06/15/discovering-leadership-in-groups/</guid>
		<description><![CDATA[I found this neat quote on the Integral Leadership Review web site
Greatness in leadership, that is, human authenticity, is not only a matter for individuals. Quite to the contrary, it is best accomplished in groups and leads therefore to in-depth group growth and to team development. Group and individual growth are systemically interrelated.
People must share [...]]]></description>
			<content:encoded><![CDATA[<p>I found this neat quote on the <a href="http://www.integralleadershipreview.com/archives/2007_06/2007-06-quote-kostembaum.html">Integral Leadership Review </a>web site</p>
<p>Greatness in leadership, that is, human authenticity, is not only a matter for individuals. Quite to the contrary, it is best accomplished in groups and leads therefore to in-depth group growth and to team development. Group and individual growth are systemically interrelated.</p>
<p>People must share with each other their experiences of authentic behavior, their inner struggles, their successes, what makes them proud, their tough decisions, and then support one another in this process of growing as a person and growing as a team.<br />
—Peter Kostenbaum </p>
<p>It pretty much sums up what we do during our 12 week GROW:leadership pgms</p>
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		<title>Communicating is not as easy as we think</title>
		<link>http://www.mikehohnen.com/2007/05/31/communicating-is-not-as-easy-as-we-think/</link>
		<comments>http://www.mikehohnen.com/2007/05/31/communicating-is-not-as-easy-as-we-think/#comments</comments>
		<pubDate>Thu, 31 May 2007 12:19:49 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Hotel]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/05/31/communicating-is-not-as-easy-as-we-think/</guid>
		<description><![CDATA[We had great fun working with communication and problem solving with a group of hotel reception and booking people. How good are we at explaning to our colleagues what we have actually promised the guest? How good are we at understanding what the guest really wants? Good fun and lots of useful learning.

&#8220;What piece goes [...]]]></description>
			<content:encoded><![CDATA[<p>We had great fun working with communication and problem solving with a group of hotel reception and booking people. How good are we at explaning to our colleagues what we have actually promised the guest? How good are we at understanding what the guest really wants? Good fun and lots of useful learning.</p>
<p><a href="http://www.flickr.com/photos/grow/522818259/" title="Photo Sharing"><img src="http://farm1.static.flickr.com/238/522818259_9aaa229203.jpg" width="500" height="408" alt="Komunication is not as easy as you think..." /></a></p>
<p>&#8220;What piece goes where did you say?&#8221;</p>
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		<title>Halfway meeting - DKBS Grow:Leadership</title>
		<link>http://www.mikehohnen.com/2007/05/23/halfway-meeting-dkbs-growleadership/</link>
		<comments>http://www.mikehohnen.com/2007/05/23/halfway-meeting-dkbs-growleadership/#comments</comments>
		<pubDate>Wed, 23 May 2007 08:39:35 +0000</pubDate>
		<dc:creator>Mike</dc:creator>
		
		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/05/23/halfway-meeting-dkbs-growleadership/</guid>
		<description><![CDATA[We have already reached the halfway point with this great group - today was the day when they present their chalengees to each other - each trio creates a work of art that illustrated what they are working on - this gang showed more creativity than we have seen in a while - great fun!

And [...]]]></description>
			<content:encoded><![CDATA[<p>We have already reached the halfway point with this great group - today was the day when they present their chalengees to each other - each trio creates a work of art that illustrated what they are working on - this gang showed more creativity than we have seen in a while - great fun!</p>
<p><a href="http://www.flickr.com/photos/grow/510610637/" title="Photo Sharing"><img src="http://farm1.static.flickr.com/197/510610637_c0fac12af2.jpg" width="500" height="333" alt="GROW leadership" /></a></p>
<p>And here is one more creative contribution<br />
<a href="http://www.flickr.com/photos/grow/510613701/" title="Photo Sharing"><img src="http://farm1.static.flickr.com/198/510613701_1a463c6597.jpg" width="500" height="349" alt="Fishy leadersship..." /></a></p>
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		<title>We are taking the GROW concept to the next level&#8230;</title>
		<link>http://www.mikehohnen.com/2007/05/09/we-are-taking-the-grow-concept-to-the-next-level/</link>
		<comments>http://www.mikehohnen.com/2007/05/09/we-are-taking-the-grow-concept-to-the-next-level/#comments</comments>
		<pubDate>Wed, 09 May 2007 19:00:15 +0000</pubDate>
		<dc:creator>Stinne</dc:creator>
		
		<category><![CDATA[General]]></category>

		<category><![CDATA[Leadership/Management]]></category>

		<category><![CDATA[Training &amp; Development]]></category>

		<guid isPermaLink="false">http://www.mikehohnen.com/2007/05/09/we-are-taking-the-grow-concept-to-the-next-level/</guid>
		<description><![CDATA[This went out to British media this week:
&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;
Bristol-based consultancy practice, Value Projects Limited, forges training links with Danish hospitality group
Through its partner in Denmark, Mike Hohnen, Value Projects, a leading consultancy practice based in Bristol, has launched a management development programme with Danske Konferencecentres, a leading conference centre provider in Denmark.
The management development programme, entitled [...]]]></description>
			<content:encoded><![CDATA[<p>This went out to British media this week:<br />
&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<br />
Bristol-based consultancy practice, Value Projects Limited, forges training links with Danish hospitality group</p>
<p>Through its partner in Denmark, Mike Hohnen, <a href="http://www.viprojects.com">Value Projects</a>, a leading consultancy practice based in Bristol, has launched a management development programme with <a href="http://www.dkbs.dk/">Danske Konferencecentres</a>, a leading conference centre provider in Denmark.</p>
<p>The management development programme, entitled <a href="http://www.mikehohnen.com/services/training-development">GROW</a>, which will initially lead to participants gaining a Professional Certificate, is accredited through the <a href="http://www.chester.ac.uk/">University of Chester</a>. Value Projects is partnered with the University to offer and deliver accredited Work-Based Action Learning programmes. The launch of the accredited GROW programme is the first programme to be launched under the Employer Engagement project. This project created an alliance in March 2007 between Value Projects Limited and the University’s School of Lifelong Learning and has been funded by the Higher Education Funding Council for England (HEFCE) as part of a major project to support the extension of Work -Based Learning nationally and internationally. </p>
<p>Dr Richard Hale, Managing Director of Value Projects commented: “We are delighted to partner with Mike Hohnen and work with him and his team to provide accredited work-based leadership development. That we can extend the benefits of the HEFCE-funded project beyond the UK at such an early stage in the project is a real boost.”</p>
<p>Mike Hohnen added:  “I have to say that I’m proud that we are now able to launch a 3 year management developing programme with Danske Konferencecentre. In Denmark the press is buzzing with talk about the need for diplomas in management, and our new type of educational programme reflects this need for constantly improving leadership. The project has already been received with great enthusiasm, and we can hardly wait to develop this concept with our British partner.”</p>
<p>Value Projects are developing links with both corporate organisations and training consultancies where they are able to offer University of Chester accreditation for Work-Based Learning. </p>
<p>For more information about Work-Based Learning programmes through Value Projects Ltd and the University of Chester contact Sarah Moore, sarah@viprojects.com 0117 310 1262 or visit www.viprojects.com. For further information on the <a href="http://www.mikehohnen.com/services/training-development">GROW programme </a>visit <a href="http://www.mikehohnen.com.">www.mikehohnen.com.</a></p>
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