Mike Hohnen
Develops & delivers training seminars for hospitality managers all over the world. Mike holds an MBA and is a certified Pathfinder, Belbin instructor, HOTS Facilitator & Team Management instructor. Mike draws on over 27 years of experience as a manager. He has worked in most positions in the industry and feels at home in more major cities than most people. Mike lives and breathes for his creative ideas and has a fantastic ability to infect his surroundings with precense, humor and enthusiasm. Mike is very aware of that being present here and now creates strong energies. He – if anyone – has the ability to make the best of himself and his fellow creatures.
Eva Hovmand
Does the background research for our Trend Surveys and our urban discovery safaris (Provence, Lyon, Dubai, Madrid). Her words carries weight, when we deal with aesthetics and the unique experience. Eva has namely an exceptional talent for creating the small details that make a huge difference – whether it’s a graphic detail on one of our brochures or the unexpected spice in a heavenly meal. Eva is also in charge of team welfare. She makes sure that we are all fighting fit. Eva will serve up a tarte tartin at just the right moment when we most need it.
Stinne Hust
Stinne is in charge of communication. She creates and edits educational material, brochures and our website. On top of that she has the task of making communication a deliberate tool in the way we work. Stinne is a very structured and systematic person and like to finish things. She has the ability to develop effective working processes that contributes to a precise and goal-directed communication – internally in GROW and in the messages we send out to the outside world. Stinne holds degrees in communication and culture studies.
Tina Bach Nielsen
Tina is our project coordinator. She organizes and controls our many projects – among these she has the ardous task of keeping track of Mike – our perpetually producing and engaged ideas man. Tina keeps an eye on all the practical details regarding correspondence with our participants, location for our workshops, logistics, planning and booking of meetings. Nothing will happen fortuitously. Tina is the soul of thoroughness and – on top of that – an extremely kind person. That’s why we have great confidence in her carrying out quality control of our activities and contact with our clients. Tina holds degrees in psychology and communications.
A few great people that we enjoy working with
Different personalities and skills – but we share a some basic values with these folks and that is why we enjoy including them in our team when ever we can. In the past year we have talked much about how to work with other ’small’ businesses using each other’s strengths. It is great to be small and independent but we would like to move from independent to interdependence. For that reason we have intensified our co-operation with Lothar Friis, Iben Marburger and Emilie Ladefoged. Three strong personalities, who add knowledge, experience and wisdom to our team.
Bowline – Lothar Friis
For the past 16 years Lothar has worked as a coach and process facilitator for a number of different businesses such as LEGO, Novo Nordisk and Jydske Bank. Those who are certified Pathfinders will know Lothar. He has a background in the elite Danish special forces unit. Actually he is still mobilised. His unique background has provided him with a strong knowledge of what makes a team work, what creates stress, and what personal attitude means in terms of complex problem solving. On top of that Lothar shares our passion for Action Learning: The only way to get to know yourself is – and learn from the things that happen around you – is through reflection. Simple wisdom but difficult to practise in a busy day-to-day life. That is why we always include reflection as an important part of the exciting and fun exercises that Lothar builds for us.
Marburger Human Value – Iben Marburger Juul
Iben is the very essence of service. Not only is she service-minded inside out. She also has the ability to make others understand why service is so important. She describes what she does in this way:
A smile is not enough any longer: If a customer has a bad experience – no matter where it takes place – they will averagely tell it to 9-10 persons. 90% of these persons will never return. 68 % of the customers who stop doing business with a company stop the co-operation because they experience a indifferent attitude from the staff. Not to give good service is no longer acceptable! The customer needs to be surprised and excited by a positive interaction. This interaction is established by an engaged co-worker who – supported by learning processes and a professional leadership – shows enough empathy to create a new and valuable relation with every client. Promoting sales, promoting job satisfaction – and truly unique. I call this interaction Human Value.
Iben Marburger Juul
Onionbird – Emilie Ladefoged
Where we use words Emilie uses pictures. And that creates a lot of interesting stuff. We – Lothar and Mike – are currently exploring how to use pictures to document team processes. You are going to hear, sorry see more of that in the near future.
Emilie Ladefoged
Other collaborators:
